Privacy Policy v12bat
This document explains how v12bat manages players' personal information in a transparent, secure manner and in accordance with internationally recognised data protection standards.
Six Core Principles of v12bat Data Protection
Player privacy is not just an obligation — it is part of the trust that has formed the foundation of the v12bat platform since it first began operating.
Layered Data Security
All player information is stored using 256-bit SSL encryption. Internal access to personal data is restricted to authorised staff only and is audited regularly to ensure there are no breaches.
No Sale of Data to Third Parties
v12bat does not sell, rent or disclose players' personal information to any third party for marketing purposes without the player's explicit consent. Data is only shared when required by law or to process transactions.
Full Account Control
Players have the right to request a review, correction or deletion of their personal data at any time. Requests can be submitted through our live support, which operates 24/7 throughout the year.
Financial Transaction Security
Payment details such as e-wallets, DuitNow and banking information are not stored directly on v12bat servers. All transactions are processed through encrypted channels to protect players' money and data.
Full Transparency
Any changes to this Privacy Policy will be communicated to registered players via email or a notification within the platform. Players will always know how their data is used before any changes take effect.
Cookie and Tracking Controls
v12bat uses session and analytics cookies solely to improve the user experience. Players can manage cookie settings through their browser, and the platform does not use third-party cookies for personalised advertising.
Full v12bat Privacy Policy
Please read this document carefully before using the v12bat platform. Continued use of our services indicates acceptance of the policy stated here.
1. Introduction and Scope of Policy
This Privacy Policy is issued by v12bat to explain our practices in collecting, processing, storing and disclosing the personal information of users who register and use our online gambling platform at https://v12bat.org.
This policy applies to all players with an active account, players currently in the registration process, and general visitors to this website. By registering or continuing to use the v12bat service, you agree to the terms set out in this Privacy Policy.
This policy applies to players aged 21 and above. v12bat does not permit anyone who has not reached this age limit to register or use the platform.
2. Information We Collect
v12bat collects only the information required to provide a safe, legitimate and quality service. The types of information we collect are as follows:
- Identity information: Full name, identity card number (MyKad), date of birth, email address and mobile phone number registered when opening an account.
- Financial information: Details of the payment method used, including Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost and cryptocurrency (USDT, BTC, ETH). Full account numbers are not stored on our system.
- Platform usage data: Login records, session dates and times, games played, betting history, deposits and withdrawals, and actions taken within the account.
- Technical information: IP address, device type, web browser used, operating system and cookie data collected automatically when browsing the website.
- Communications: Records of correspondence with our support team, including enquiries via live chat and email, for record-keeping and service improvement purposes.
3. Purpose of Information Use
All information collected is used solely for legitimate purposes and does not exceed the scope stated in this policy. The main purposes for which data is used are:
- Creating and managing player accounts and verifying identity for security purposes.
- Processing deposits and withdrawals accurately and securely in accordance with the chosen payment method.
- Conducting Know Your Customer (KYC) checks to meet international licensing requirements.
- Detecting and preventing fraud, multiple account use, and activities that violate the platform's Terms & Conditions.
- Providing effective 24/7 customer support in Malay and English.
- Sending important communications relating to the account, bonuses or changes to platform policy.
- Improving the user experience through analysis of usage patterns that cannot be personally identified.
v12bat does not use player data for marketing to external parties or share data for the financial benefit of third parties. Any marketing communications from us relate only to v12bat's own services.
4. Disclosure of Information to Third Parties
v12bat understands the importance of player privacy. Disclosure of information to external parties occurs only in the following limited circumstances:
- Payment processors: Transaction information is shared with recognised payment service providers to enable smooth processing of deposits and withdrawals.
- Legal and regulatory requirements: v12bat will disclose information if required by a court order, regulatory body or competent legal authority.
- Technology service providers: Technical infrastructure and security providers bound by strict confidentiality agreements and not permitted to use data for their own purposes.
- Fraud prevention: Certain information may be shared with gambling industry fraud prevention networks to protect the player ecosystem as a whole.
In all disclosure cases above, v12bat ensures that the receiving party is subject to confidentiality obligations equivalent to or stricter than those we observe.
5. Data Storage and Security
Player data is stored on servers protected by multiple layers of technical security. The protection measures implemented include encryption during transmission (TLS/SSL), role-based access controls, continuous security monitoring and regular system auditing by independent experts.
Active account information is retained for as long as players maintain their accounts on the v12bat platform. After account closure, certain records are retained for the period required to meet regulatory and legal obligations, after which the data is securely deleted in accordance with established data disposal procedures.
In the event of any security incident affecting player data, v12bat will notify affected players within a reasonable time and take immediate remedial action.
6. Cookie Policy
The v12bat website uses cookies and similar tracking technologies to improve functionality and user experience. The cookies used fall into several categories:
- Required session cookies: Enable core functions such as login authentication, session management and account security. These cookies cannot be turned off as the platform cannot function without them.
- Preference cookies: Store user preference settings such as interface language, table display and personal configurations that make repeated use more convenient.
- Analytics cookies: Collect usage data in aggregate and anonymous form to help us understand how players interact with the platform for the purpose of continuous improvement.
Players can manage or block cookies through their web browser settings. Please note that blocking required session cookies may affect account functionality and the overall playing experience.
7. Identity Verification (KYC)
As a platform operating under international licensing, v12bat is required to carry out an identity verification process (Know Your Customer / KYC) on players before allowing withdrawals or when there is a regulatory requirement to do so.
Documents that may be requested include a copy of your identity card (MyKad), proof of current address and proof of ownership of the payment method used. All documents received are stored securely and used solely for verification purposes.
The KYC process is an important protective measure for players themselves — it prevents unauthorised parties from accessing or misusing your account.
8. Cross-Border Data Transfers
As v12bat operates under an international licensing framework, player data may be stored or processed at data centres located outside Malaysia. Any such data transfer is carried out with contractual safeguards that ensure a level of security and privacy equivalent to the standards set out in this policy.
Players who register at v12bat understand and agree that their data may be processed at international locations bound by strict data processing agreements.
9. Changes to This Privacy Policy
v12bat reserves the right to update or amend this Privacy Policy from time to time to reflect operational changes, legal requirements or the latest industry standards. Any material amendments will be communicated to registered players via email or in-platform notification at least 14 days before taking effect.
Continued use of the v12bat platform after the effective date of any amendment is considered acceptance of the updated policy. If you do not agree with any changes, please contact us to close your account.
Player Rights Regarding Personal Data
As a v12bat player, you have the following rights regarding the personal information we hold. Contact our support team to exercise any of these rights.
Right of Access
You have the right to request a copy of all personal data we hold about your account at any time.
Right of Rectification
If any information we hold is inaccurate or outdated, you have the right to request immediate correction.
Right of Erasure
You may request the deletion of personal data subject to our record-keeping obligations as required by law.
Right to Object
You have the right to object to the processing of your data for certain purposes, including marketing communications from us.
Right to Data Portability
You may request that your data be provided in a machine-readable format for transfer to another platform.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be temporarily restricted while a dispute is being resolved.
Right to Withdraw Consent
You may withdraw consent for data processing at any time without affecting the lawfulness of prior processing.
Right to Complain
If you are not satisfied with how we handle your data, you have the right to submit a formal complaint to us.
Privacy Enquiries
For any enquiries, requests or complaints regarding your personal data, the v12bat support team is ready to assist.
Live Chat 24/7
Contact our support team directly via live chat, available at all times in Malay and English.
Privacy Email
For official requests regarding personal data, contact us at:
[email protected]
Response Time
Privacy-related requests will be processed within a reasonable period depending on the complexity of the request submitted.
Frequently Asked Questions About the Privacy Policy
Answers to the questions most commonly asked by v12bat players about data protection and the privacy of their accounts.
Ready for the v12bat Experience?
Register your account today and enjoy a 100% welcome bonus up to RM888, along with a wide range of slot games, live casino and sports betting.
For players aged 21 and above. Minimum deposit RM50. Bet responsibly.